Shipping policy

Thank you for shopping at POOLAIDE.shop. This Shipping Policy explains how orders are processed and delivered by POOL AIDE LLC.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly delayed.

2. Shipping Times

Estimated delivery times vary depending on your location and shipping method.

United States

  • Standard Shipping: 5–12 business days
  • Express Shipping: 3–7 business days

International Shipping

  • Estimated delivery: 7–20 business days

Please note that shipping times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package weight and size

Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can track your order directly through the shipping carrier or on our website.

5. Delayed or Lost Packages

POOL AIDE LLC is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs clearance
  • Incorrect shipping information provided by the customer

If your package appears lost or delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we may not be able to issue a refund or replacement.

Please contact us immediately if you notice an error in your shipping address.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged package or item

We will review the issue and provide assistance as quickly as possible.

8. International Customs

International orders may be subject to customs inspections, duties, or import taxes depending on your country’s regulations.

These charges are the responsibility of the customer.

9. Contact Information

If you have any questions regarding shipping, please contact us:

POOL AIDE LLC
19182 Green Grove Ct
Loxahatchee, FL 33470
United States

Email: contact@POOLAIDE.shop
Phone: +1 228-556-4534
Website: POOLAIDE.shop