Refund policy

Last Updated: May 2026

Thank you for shopping at POOLAIDE.shop. At POOL AIDE LLC, customer satisfaction is important to us. Please review our Return & Refund Policy carefully.

1. Return Eligibility

We accept returns within 90 days of the delivery date.

To qualify for a return:

  • The item must be unused or in acceptable condition
  • The item must be returned in its original packaging when possible
  • Proof of purchase or order number is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final sale items
  • Gift cards
  • Personalized or customized products
  • Items damaged due to misuse or improper handling

3. Refund Policy

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds are processed within 7 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

4. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Contact your bank, as processing times can vary

If you still have not received your refund, please contact us at:
contact@POOLAIDE.shop

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item
  • A description of the issue

We will work to resolve the problem as quickly as possible.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are generally non-refundable.

7. Exchanges

We may offer exchanges for defective or damaged items depending on product availability.

Please contact our support team for assistance.

8. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

9. Contact Information

If you have questions regarding returns or refunds, please contact us:

POOL AIDE LLC
19182 Green Grove Ct
Loxahatchee, FL 33470
United States

Email: contact@POOLAIDE.shop
Phone: +1 228-556-4534
Website: POOLAIDE.shop