Cancellation Policy

Last Updated: May 2026

Thank you for shopping at POOLAIDE.shop. This Cancellation Policy explains the conditions under which orders may be canceled with POOL AIDE LLC.

1. Order Cancellation Requests

Customers may request to cancel an order before it has been processed or shipped.

To request a cancellation, please contact us as soon as possible at:
contact@POOLAIDE.shop

We cannot guarantee cancellation requests once order processing has begun.

2. Orders Already Shipped

If your order has already been shipped:

  • The order cannot be canceled
  • You may still be eligible for a return according to our Return & Refund Policy

Please review our Return & Refund Policy for more information.

3. Processing Time

Orders are typically processed quickly to ensure fast delivery.

Because of this, cancellation requests should be submitted immediately after placing the order.

4. Custom or Personalized Orders

Custom-made, personalized, or special-order items may not be canceled once production or preparation has started.

5. Fraud Prevention

POOL AIDE LLC reserves the right to cancel any order suspected of:

  • Fraudulent activity
  • Unauthorized transactions
  • Violations of our Terms of Service
  • Incorrect pricing or product listing errors

Customers will be notified if an order is canceled by our team.

6. Refunds for Canceled Orders

If a cancellation request is approved:

  • Refunds will be issued to the original payment method
  • Refund processing may take up to 7 business days depending on your bank or payment provider

7. Contact Information

If you need assistance regarding order cancellations, please contact us:

POOL AIDE LLC
19182 Green Grove Ct
Loxahatchee, FL 33470
United States

Email: contact@POOLAIDE.shop
Phone: +1 228-556-4534